Reference

Privacy Policy for Your w40 Account

w40 sets out what we collect, why we use it, and how long we keep it so you can read the policy before opening an account.

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w40 Privacy Policy for Your w40 Account
REQUEST PATHS

Send Privacy Requests Here

If you want to ask about a record, correct a detail, or close a privacy request, use the contact paths below.

Email Send your privacy request with your registered email and a clear subject line.
Account Form Use the form inside your account if you want a faster match to your…
Live Chat If you need help reading a privacy section or want to confirm what we…
DATA SAFETY

How We Keep Records Limited

We keep the policy practical: collect what is needed, limit access to staff who need it, and avoid storing data longer than required.

Data Use

We collect the details you type in forms, the device data your browser sends, and payment references needed to match UPI, Paytm, PhonePe or Google Pay activity. We do not ask for extra fields without a clear reason.

Cookies

Cookies store session state, language choice, and repeat login checks. They help us keep your place on the site and reduce repeated steps, while giving us a simple way to spot unusual behaviour.

Access Control

We use password checks, session timeouts, and device signals to spot unusual access. If a sign-in looks out of place, we may ask you to confirm the request before it continues.

Retention

We keep records only as long as needed for account operation, dispute handling, tax duties, security checks, or other legal duties. After that, we delete or de-identify them where our systems and local law allow.

Contact Requests

You can ask what data we hold, correct a field, or request a copy by using the contact paths on this page. We may need a quick check so the request reaches the right record.

Changes

If your details change, send the updated fields from your registered contact route. We update what we can, keep what must stay on file, and explain any limit that local law places on the request.

Privacy Questions You May Ask

This section answers the privacy points that matter before you open an account or send a request. It covers what we collect, how cookies work, what happens to payment references, how long records stay stored, and how you can ask for changes. If local law gives you a different right in your region, we follow that rule instead of a generic one.

We keep the details you enter in account creation, support, and payment steps, plus device and cookie records that help us run the account securely. We do not ask for extra fields without a clear use.

When you send money through UPI, Paytm, PhonePe, or Google Pay, we store the references needed to match the transfer, confirm the record, and answer later requests. We do not use those details outside account handling.

Cookies help us keep you signed in, remember language choices, and spot repeated login issues. They also help us see whether a page failed to load, so we can fix the problem without making you repeat the step.

We keep records for the time needed to run the account, resolve disputes, meet tax or legal duties, and complete security checks. After that, we delete or de-identify data where our systems and local law allow.

Yes. Use the contact paths on this page and tell us what must change. We will correct fields that can be updated, explain any item that must stay on file, and confirm once the request has been handled.

Only staff or service partners who need it for account handling, support, security, or legal duties can access it. We keep access limited and logged, and we ask those partners to use the data only for the task we set.

Then the local rule controls how the policy applies in your region. If a section cannot work as written, we follow the rule that fits that market and explain the limit when you contact us.

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